Claims Information

We hope you have an incident free trip but in the event of any claim you need to raise, we’ll do our best to make this as simple and pain free as possible for you.

Claims Information for policies bought on or after 12th January 2026.

For emergency medical assistance whilst on holiday please call our 24/7 assistance hotline who are there to help you and/or fellow travellers through your ordeal:

+44(0)2921 684348

Travel Insurance

For all claims other than those under Section 8 Gadget:

Telephone:: 02921 684347 (local rate call) (open Monday to Friday, 09:00-17:00)
Email: travelclaims@imglobal.com
Online claims portal: www.imglobal.com/member/assistance/claims

Gadget Claims

Phone: 0345 030 8138
Email: gadgetclaims@davies-group.com
Online claims portal: ENOL

Claims Information for policies bought before 12th January 2026.

For emergency medical assistance whilst on holiday please call our 24/7 assistance hotline who are there to help you and/or fellow travellers through your ordeal:

+44 (0) 1403 288 168 (from anywhere except USA, Canada or Mexico)
+1-844-780-0494 (toll free from USA or Canada)
00 1 819 780 0494 (from Mexico)

Travel Insurance

All other travel insurance claims with the exception of those relating to gadgets or legal expenses can be processed as follows:

Call: 0330 175 7866 (local rate call) (open Monday to Friday, 09:00-17:00)
Email: claims@ergo-ias.co.uk
Online: https://atoz.submitclaim.online/auth/policy/
Post: A To Z Insurance Travel Claims, ERGO IAS, PO Box 11383, Mansfield NG18 9PE

Gadget Claims

Phone: 0330 175 7866 (local rate call)
Email: atoz.tiga@taurus.gi
Online: https://tiga.taurus.claims
Post: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Legal Costs and Expenses Claims

Phone: 0330 175 7866 (local rate call)
Email: new-claims@arag.co.uk
Post: ARAG Legal Expenses Insurance Company Limited, Unit 4a, Greenway Court, Bedwas, Caerphilly, CF83 8DW